1. Overview
AMRIX PTY LTD (ABN 20 693 581 029) provides professional creative, web, and IT services. All work is quoted and scoped in writing before commencement. This policy sets out our approach to refunds for each service type.
We aim to deliver every engagement to the agreed scope. If something isn't right, contact us at accounts@amrixgroup.com.au — we'd rather resolve a problem than argue about it.
2. Project work (websites, logos, brand, dashboards)
- Deposits paid to commence a project are non-refundable once work has commenced. The deposit covers scoping, planning, and reserving calendar time.
- If AMRIX fails to deliver the agreed scope, and the failure is attributable to AMRIX (not to client-side delays or changed requirements), a partial or full refund will be negotiated in good faith based on the value of work completed versus the agreed deliverables.
- Refunds for partially completed work are calculated proportionally to the milestones not met.
- Client-requested scope changes after work has commenced are not grounds for a refund on already-completed work — changes are quoted and agreed separately.
3. Managed services (ongoing)
Ongoing engagements (care retainers, remote access maintenance, dashboard hosting) operate month-to-month unless otherwise agreed.
- Cancel with 30 days written notice to accounts@amrixgroup.com.au
- No refund is issued for partial months already in progress
- Services continue through the notice period; handover completes at the end of it
- Pre-paid fees for future periods are refunded pro-rata from the cancellation date
4. Third-party licences (Microsoft 365, hosting, domains)
Third-party licences and subscriptions we procure on your behalf are governed by that provider's terms.
- Microsoft 365 licensing fees are non-refundable once provisioned, per Microsoft's terms
- Domain registration fees are non-refundable once the domain is registered
- AMRIX's service fees for procurement and configuration are refundable under the Project Work or Managed Services terms above, as applicable
5. Digital asset handover — independent of refund status
Per Section 7 of our Terms of Service and the Digital Asset Handover Schedule, AMRIX will hand over every asset, credential, and source file associated with an engagement regardless of refund status or payment disputes. Payment disputes are resolved on their own track and do not gate your access to what we've built for you.
6. Australian Consumer Law
Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Under the Australian Consumer Law, you are entitled to a remedy if a service:
- Has a major failure — cancel and receive a refund for the unused portion, or compensation for the loss in value
- Does not match its description or is not of acceptable quality — have the problem fixed, or if it cannot be fixed, a replacement or refund
Consumer guarantees cannot be excluded by contract. If you believe you have a consumer law entitlement, contact us to discuss.
7. How to request a refund
We will acknowledge your request within 2 business days and aim to resolve it within 10 business days. Approved refunds are processed to the original payment method within 5 business days of approval.